gtb88 Privacy Policy

1. Introduction

1.1 This Privacy Policy applies to all personal data processed by gtb88 in connection with the provision of its online casino, sports betting, and gaming services through the gtb88 Platform.

1.2 gtb88 processes personal data in compliance with applicable data protection laws and regulations, including obligations arising from our international gaming authority licensing requirements.

1.3 This Policy should be read alongside the gtb88 Terms & Conditions. Capitalised terms not defined in this Policy have the meaning given to them in the Terms & Conditions.

2. Data Controller

2.1 For the purposes of applicable data protection legislation, gtb88 is the data controller in respect of personal data collected through the Platform.

2.2 As data controller, gtb88 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.

2.3 All enquiries relating to this Privacy Policy or the exercise of your data subject rights should be directed to the gtb88 support team using the contact details in Section 15.

3. Personal Data We Collect

gtb88 may collect and process the following categories of personal data:

• Identity Data: Full legal name, date of birth, national identification number (MyKad or equivalent), gender, and copies of identity documents provided for age and identity verification purposes.
• Contact Data: Email address, Malaysian mobile phone number, and residential address.
• Account Data: Username, encrypted password, account registration date, account status, and communication preferences.
• Financial Data: Payment method information (e-wallet identifiers such as Touch 'n Go or Boost account IDs, FPX bank account references), transaction history, deposit amounts, withdrawal requests, and wallet balance records.
• Technical Data: IP address, device identifiers, browser type and version, operating system, referring URLs, and session timestamps.
• Usage Data: Game session logs, bet history, game type preferences, session duration, and Platform navigation data.
• Communications Data: Records of correspondence with gtb88 support, including live chat logs and email communications.
• Responsible Gaming Data: Self-imposed deposit limits, loss limits, session limits, and any self-exclusion requests made through the Platform.

4. How We Collect Personal Data

gtb88 collects personal data through the following means:

• Direct submission: Data you provide when registering an Account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically through cookies, server logs, and analytics tools as you interact with the Platform.
• Third-party sources: Identity verification data from KYC (Know Your Customer) service providers; fraud detection data from anti-fraud partners; payment verification data from payment processors.

5. Purposes and Legal Basis for Processing

gtb88 processes personal data for the following purposes, under the stated legal basis:

• Account registration and management — necessary for the performance of the contract between gtb88 and the Member.
• Age and identity verification — necessary to comply with legal obligations and licensing requirements, including the minimum age requirement of 21+.
• Payment processing — necessary for the performance of the contract; processing deposits and withdrawals in Malaysian Ringgit via supported payment methods.
• Anti-money laundering (AML) and fraud prevention — necessary to comply with applicable legal obligations and to protect the legitimate interests of gtb88 and its members.
• Customer support — necessary for the performance of the contract; to respond to Member queries and resolve complaints.
• Responsible gaming compliance — necessary to comply with legal obligations and licensing requirements; to implement and monitor deposit limits, session controls, and self-exclusion requests.
• Platform improvement and analytics — based on the legitimate interests of gtb88 to improve Platform performance and Member experience, where not overridden by Member interests.
• Marketing communications — based on Member consent, where obtained, or legitimate interests in communicating relevant promotions to existing members, subject to the right to opt out at any time.

6. Data Sharing and Disclosure

6.1 gtb88 does not sell, rent, or commercially trade personal data with third parties.

6.2 We may share personal data with the following categories of recipients where necessary:

• Payment processors and e-wallet operators — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and Malaysian banking partners — for the purpose of processing deposits and withdrawals.
• Identity and KYC verification providers — for the purpose of fulfilling age verification and anti-money laundering obligations.
• Game providers and technology partners — to the extent necessary to provide the game services offered on the Platform.
• Regulatory and law enforcement authorities — where required by law, court order, or regulatory direction.
• Fraud prevention and security service providers — for the purpose of detecting, preventing, and investigating fraudulent activity.

6.3 All third-party service providers who receive personal data from gtb88 are required to process that data in accordance with applicable data protection law and are contractually bound to maintain appropriate security standards.

7. International Data Transfers

7.1 gtb88 may transfer personal data to service providers and partners located outside of Malaysia in connection with the provision of its services. Where such transfers occur, gtb88 ensures that appropriate safeguards are in place, including contractual protections consistent with applicable data protection law.

7.2 Members who are located in Malaysia acknowledge that their data may be processed in jurisdictions with different data protection frameworks, and consent to such transfers by using the Platform.

8. Cookies and Tracking Technologies

8.1 The gtb88 Platform uses cookies and similar tracking technologies to operate core Platform functionality, remember Member preferences, analyse usage patterns, and support security features.

8.2 The following categories of cookies may be used:

• Strictly necessary cookies: Required for the Platform to function. These cannot be disabled without affecting Platform functionality.
• Performance and analytics cookies: Used to understand how Members use the Platform, to identify errors, and to improve performance.
• Functionality cookies: Remember Member preferences such as language and display settings across sessions.
• Session security cookies: Used to maintain session integrity and prevent session hijacking.

8.3 Members may configure cookie preferences through their browser settings. Disabling certain cookies may affect the functionality of the Platform.

9. Data Retention

9.1 gtb88 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable legal, regulatory, or licensing obligations.

9.2 As a general principle:

• Active Member Account data is retained for the duration of the Account's existence and for a minimum period following Account closure as required by anti-money laundering and gaming regulations.
• Transaction and financial records are retained for a minimum of five (5) years following the transaction date, in accordance with standard anti-money laundering retention requirements.
• Support communication records are retained for a period sufficient to resolve any disputes that may arise in connection with those communications.

9.3 Where retention is no longer justified, personal data is securely deleted or anonymised.

10. Data Security

10.1 gtb88 implements and maintains appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit;
• Encryption of sensitive data at rest;
• Access controls limiting data access to authorised personnel on a need-to-know basis;
• Regular security assessments and penetration testing;
• Two-factor authentication options for Member accounts;
• Automated session timeout mechanisms for inactive sessions.

10.2 Whilst gtb88 takes reasonable steps to protect personal data, no method of transmission over the internet is completely secure. Members are responsible for maintaining the security of their Account credentials.

11. Your Rights as a Data Subject

Subject to applicable data protection law, Members have the following rights in respect of their personal data held by gtb88:

To exercise any of these rights, contact the gtb88 support team as described in Section 15. gtb88 will respond to valid requests within 30 days. In complex cases this period may be extended by a further 60 days with notification.

12. Children's Privacy

12.1 The gtb88 Platform is strictly restricted to individuals aged 21 years and above. 21+ gtb88 does not knowingly collect personal data from individuals below the minimum age requirement.

12.2 If gtb88 becomes aware that personal data has been collected from an individual below the minimum age, that Account will be immediately closed and all personal data associated with it will be deleted, except where retention is required by law.

12.3 Age verification is conducted as part of the registration and withdrawal process to enforce compliance with this requirement.

13. Marketing Communications

13.1 gtb88 may send marketing communications to Members regarding promotions, bonuses, and Platform updates. Such communications will be sent only where the Member has provided consent or where gtb88 has a legitimate interest in communicating with existing Members regarding relevant offers.

13.2 Members may opt out of marketing communications at any time by contacting gtb88 support via live chat or by following the unsubscribe instructions included in email communications.

13.3 Opting out of marketing communications does not affect the receipt of transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — which are necessary for the operation of the Member's Account.

14. Updates to This Privacy Policy

14.1 gtb88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features.

14.2 Material changes will be communicated to Members via the Platform or registered email address with reasonable advance notice. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision.

14.3 Continued use of the Platform following notification of changes constitutes acceptance of the updated Privacy Policy. If you do not accept the revised Policy, you must cease using the Platform.

15. Contact Us

For any questions about this Privacy Policy, to exercise your data subject rights, or to raise a privacy concern, please contact gtb88 as follows:

For further information about your rights under applicable Malaysian data protection law, you may also refer to the guidelines published by the relevant national data protection authority in Malaysia.